Support - PostLikes Track

Welcome to the PostLikes Track Support Center. We're here to help you get the most out of our app and resolve any issues you might encounter. Below you'll find answers to frequently asked questions, troubleshooting guides, and ways to contact our support team.

Need immediate assistance? Contact our support team at postlikestrackappsup@outlook.com. We aim to respond to all inquiries within 24 hours.

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Track Analytics

Get detailed insights about your social media performance with our powerful analytics tools.

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Notifications

Stay updated with real-time alerts about your engagement metrics and milestones.

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Account Management

Easily manage your connected social media accounts and privacy settings.

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Customization

Personalize your dashboard and reports to focus on the metrics that matter most to you.

Frequently Asked Questions

How do I connect my social media accounts?

To connect your social media accounts, go to the "Settings" tab and select "Connected Accounts." Tap on the platform you want to connect and follow the authorization steps. PostLikes Track supports integration with major platforms including Instagram, TikTok, Twitter, and Facebook.

Is my data secure with PostLikes Track?

Yes, we take data security very seriously. All data transmitted between your device and our servers is encrypted using industry-standard protocols. We do not sell your personal information to third parties, and we adhere to strict data protection guidelines. For more information, please review our Privacy Policy.

How often is my analytics data updated?

PostLikes Track refreshes your analytics data every 2 hours by default. Premium subscribers can access real-time updates with our instant refresh feature. You can also manually refresh your data at any time by pulling down on the dashboard screen.

What should I do if the app crashes or freezes?

If you experience app crashes or freezing:

Make sure your app is updated to the latest version
Restart the app and your device
Check your internet connection
Clear the app cache (go to your device settings > Apps > PostLikes Track > Storage > Clear Cache)
If the issue persists, contact our support team with details about your device model and operating system

How do I cancel my premium subscription?

You can manage your subscription through your app store account:

iOS: Go to Settings > Apple ID > Subscriptions > PostLikes Track > Cancel Subscription
Android: Open Google Play Store > Menu > Subscriptions > PostLikes Track > Cancel Subscription

Please note that cancellations will take effect at the end of your current billing period.

Can I export my analytics data?

Yes, PostLikes Track allows you to export your analytics data in various formats including PDF, CSV, and Excel. To export data, navigate to the Reports section, select the data range you want to export, tap the Share icon, and choose your preferred export format.

Troubleshooting Common Issues

Connection Problems

If you're having trouble connecting your social media accounts:

Verify that you're entering the correct login credentials
Check that you have a stable internet connection
Ensure that your social media accounts don't have restrictions that prevent third-party access
Log out of the platform's official app and try connecting again
If you're receiving an "Authorization Failed" message, try revoking access in your social media account settings and reconnecting

Data Not Displaying Correctly

If your analytics data isn't displaying correctly:

Pull down to refresh your dashboard
Check that your connected accounts are still properly authorized
Verify that your posts are public (private posts may not be tracked by our analytics)
For new accounts, note that it may take up to 24 hours for initial data collection
Make sure your app is updated to the latest version

Notification Issues

If you're not receiving notifications:

Check that notifications are enabled in your device settings
In the app, go to Settings > Notifications and verify your preferences
Make sure Do Not Disturb mode is not activated on your device
For iOS users, ensure that Background App Refresh is enabled for PostLikes Track

Feature Requests and Feedback

We're constantly working to improve PostLikes Track and value your input. If you have suggestions for new features or improvements, please send them to our support team. Your feedback helps us make the app better for everyone!

Contact Support

Our support team is here to help with any questions or issues not covered above.

Email Support

Email: postlikestrackappsup@outlook.com

Support Hours: Monday to Friday, 9 AM - 6 PM EST

Expected Response Time: Within 24 hours